Vietnam's modern retail pharmacy chain Pharmacity has just announced the outstanding business results of 2021, eyeing a sharp growth in diverse business metrics.
Pharmacity has expanded its system by more than 50 per cent with about 800 pharmacies nationwide, recording 27 million transactions. The number of customers exceeded 7 million, and the company counted $155 million in revenues, more than double of 2020’s figure.
The retail chain also recorded the highest customer satisfaction score based on Cimigo's research in 202 and became a profitable business from July according to the earnings before interest, taxes, depreciation and amortisation index.
|Pharmacity is strengthening its digital infrastructure to prepare for its expansion and the rapid rollout of online business by 2025. |
“I am so thankful to all of our customers who supported and trusted us during such a challenging year,” said Chris Blank, founder and CEO of Pharmacity. “I attribute our success this year to the quality of our products, our diverse range of more than 7,800 items, and the competitive pricing we offer to our customers.”
Chris Blank emphasised that customers are the company’s clear focus.
“Right now, our highest priority is to ensure a stable supply of test kits, masks, and COVID-19 medicine. Pharmacity is the leading and largest brand in the market, and I do not take that for granted. We are acutely aware that we owe everything to our customers,” Chris Blank said.
|Pharmacity provides a variety of products with stable prices |
Pharmacity’s rich drug portfolio features 350 Pharmacity and exclusive brand products. Vitamins and supplements were the strongest performing category of Pharmacity’s key product categories, along with personal care, healthcare, beauty products, and baby and skincare.
By 2025, Pharmacity plans to have 5,000 stores nationwide, with the goal of serving half of the country’s population within 10 minutes of their homes. Pharmacity is strengthening its digital infrastructure to prepare for its expansion and the rapid rollout of online business by 2025. This ambitious plan will lead Pharmacity to a turnover surpassing $3 billion and create jobs for over 35,000 Vietnamese people.
|Pharmacity aims to reach 5,000 pharmacies nationwide by 2025 |
“I am so proud of our teams who have worked hard to drive sales and expand our store network. We are thrilled to see this fantastic growth momentum, despite challenging market conditions,” Chris Blank added.
“We are continuing to expand our services to provide our customers with the best and most convenient pharmacy offerings.”
Established in 2011, Pharmacity is now one of the major brands in Vietnam’s pharmaceutical retail industry. By March, Pharmacity provided customers a convenient GPP certified pharmacy network with 1,000 stores nationwide and access to over 4,600 highly trustworthy pharmacists serving healthy medicine and wellness products at competitive prices.