Get ready for a massive AI shift

Nguyen Quynh Tram, country general manager Microsoft Vietnam

With our AI technologies, we have enabled numerous industries, from banking and finance, healthcare, telecommunications, automotive, to agriculture, construction, manufacturing and retail, to enhance their business efficiency, innovation and growth.

For instance, we have empowered VinBrain to help medical professionals better manage patient records, diagnose with imaging tools, and spend more time with patients as they should. We have enabled financial inclusion for unbanked consumers across the country in partnership with Trusting Social.

Furthermore, our ongoing collaboration with Viettel has permitted to enhance the application of Industry 4.0 technology solutions such as cloud, data, and AI across various sectors and accelerate digital services in Vietnam.

We believe we are in the midst of a massive shift in computing with AI, an inflection point similar to the magnitude of the PC, the internet, mobile devices, and the cloud. With this shift comes an immense growth opportunity together with increased competition for businesses and organisations in Vietnam.

We applaud the government of Vietnam for endorsing a long-term national strategy on research and development and application of AI since 2021, with a mission towards being the top five countries in ASEAN in these areas. There has been excellent traction in the use of AI in Vietnam and the region, which creates boundless possibilities for commerce and society. These opportunities carry with them a duty for developers, users and governments to ensure that the technology is used responsibly.

It would be useful for the Vietnamese government to engage with industry to align on relevant risks to be addressed, and to harmonise its approach with international norms, including the ASEAN Guide to AI Ethics and governance that will soon be issued. This would ensure that any reform adopted would be fit for purpose.

Vietnam has a stable political system, an ample workforce of young and skilled labourers, business-friendly policies, and intentional strong investments in the high-tech industry and digital economy from the government. I believe that Vietnam will soon see transformed and newly digitalised industries (agriculture, gaming, e-commerce, sustainable energy, logistics, and others) that will make the country sustain the highest growth market in the Southeast Asia digital economy.

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