Bamboo Airways embraces PIA Group as strategic partner in aerospace engineering

According to the agreement, as a strategic partner of Bamboo Airways, PIA Engineering under PIA Group will provide the airline with maintenance, repair, and guarantee services for aircraft components such as maintenance, repair, overhaul; supplying aircraft spare parts, components, and materials; providing rental equipment and aviation specialised services.

PIA Engineering wil support Bamboo Airways with maintenance, repair, and guarantee services for aircraft components

Additionally, PIA Engineering will also provide technical training services to support human resources for Bamboo Airways and other airlines, including designing, manufacturing, replacing aircraft cabin interior parts, and other auxiliary services.

Bamboo Airways representatives asserted that both sides have gone through a strict and comprehensive process of researching and learning about the partners’ qualification.

“Identifying safety and on-time performance as top priorities, Bamboo Airways imposes strict requirements on technical units. PIA Engineering under PIA Group is equipped with the most modern facilities and many stages have been automated to reduce human errors. Currently, in the field of aircraft equipment maintenance in Vietnam, PIA is one of the very few companies that have a serious and methodical investment,” said Nguyen Ngoc Trong, deputy general director of Bamboo Airways.

PIA has fulfilled all strict requirements set by Bamboo Airways

Nguyen Ngoc Trong also mentioned that in addition to being approved by the Civil Aviation Authority of Vietnam, PIA Engineering was required to pass Bamboo Airways’ internal assessments of its facilities, human resources, and inventory, among others, thereby ensuring the provision of high-quality services and strict compliance with all stringent requirements of the manufacturers and the authorities.

Moreover, partners must be available 24/7 to promptly respond to requests from the airline with a view to operating on-time flights in good technical condition.

Matching long-term strategies

Since its establishment, Bamboo Airways has positioned itself as a 5-star-oriented airline. The strategic cooperation with PIA is in accordance with Bamboo Airways’ strategy of modernising and professionalising its fleet and flight operations team in the coming years.

The cooperation with will enable Bamboo Airways to provide on-site maintenance for various equipment instead of sending them abroad as before. Thus, direct costs are lowered while turnaround time is shortened, thereby creating favourable conditions for the technical assurance of the fleet.

Since its cooperation with PIA, Bamboo Airways has been able to provide on-site maintenance for various equipment

There is much room for improvement in the field of aerospace engineering services in Vietnam. In fact, a large amount of equipment (catering equipment, entertainment equipment, flying boats, evacuation slides, and aircraft interior, among others) is not too complicated, but still must be regularly sent abroad for maintenance at extravagant costs.

Bamboo Airways holds great expectations for PIA to relentlessly expand its capacity to repair and maintain many aircraft equipment in the future, thereby establishing a firm foothold to accompany Bamboo Airways on its journey to become a leading global airline.

“Safety, reliability, and professionalism are the top priorities of PIA Group when it comes to aerospace engineering services. Thus, PIA Group heavily invests in modern and synchronous equipment from leading European and US manufacturers and recruits highly-qualified and experienced managers and technicians. Also, it focuses on establishing strict and scientific inspection and supervision procedures to ensure that products and services provided to airlines must be absolutely safe, accurate, and trustworthy,” said Doan Van Phuong, chairman cum general director of PIA Group JSC.

Established in 2013, PIA Group (Professional Aviation Services) is headquartered in Hanoi. The company includes a large number of units operating in multiple fields such as aviation, transportation, tourism, construction, and real estate. In particular, PIA Group's aviation services include aircraft maintenance, ground services, fuel supply, in-flight meals, goods transportation, aviation agent, and pilot training, among others.

Taking service quality as a guideline and determining customers’ interests as the first priority in all activities, PIA Engineering and PIA Group are constantly striving to provide optimal solutions and meet customers’ needs according to three criteria: professionalism, responsibility, and creativity.

Additionally, members of the management and technical staff are appreciated for having a high level of professional expertise and being immensely experienced. All are qualified to complete tasks and maintain service quality standards proposed by the authorities.