DHL Express named one of Asia Pacific’s Best Employers

Additionally, DHL Express received the ‘Best Employer’ award in Thailand and Indonesia for the first time, joining DHL Express Korea who received the same award earlier this year.

The awards are part of the Aon Hewitt Best Employers 2.0 – Asia 2013 Study, which measures employers' effectiveness in creating a workplace environment that engages employees and enables them to deliver real competitive advantage through their employees. DHL was presented with both the ‘Best Employer in Asia Pacific’ and the ‘Best Employer’ awards in Thailand at a ceremony held at Bangkok’s Westin Grande Sukhumvit Hotel.

Jerry Hsu, CEO of DHL Express Asia Pacific, said, “DHL is honoured to have won these awards for the Asia Pacific region with additional awards for our local market operations. With over 34,000 staff in the region, we strongly believe that people are our key asset. Our success depends on our ability to harness the talents, skills and commitment of our people. At DHL, we are strongly committed to providing first-class working conditions and career prospects to our people. This keeps them motivated and inspired to deliver outstanding services to our valued customers at all times.”

Over the years, DHL has invested significantly in a number of employee enriching practices and programmes including the Certified International Specialist (CIS) programme. CIS is an award-winning programme which has been instrumental in instituting a cultural transformation within DHL Express and reinforcing the company’s international market leadership. In 2010, with the aim of improving its financial position and building on its market leadership within Asia Pacific, Europe and Emerging Markets, the company announced a strategic focus on the core competence of international express delivery. In order to reinforce its international focus throughout the organisation and deliver against the Employer of Choice aspiration, DHL Express launched the CIS programme globally in July 2010.

The programme employs innovative learning methodologies to train employees across all functions on the fundamentals of international shipping and enhancing their knowledge of essential aspects. To date, the CIS programme has been delivered to over 100,000 employees in more than 220 countries and territories worldwide, making it one of the largest corporate training programmes ever implemented. The materials have been translated into 42 languages.

“Winning the Best Employer Awards is a significant endorsement for us and we are very proud of our countries that have led the way for us: Korea, Indonesia and Thailand. One of our targets in our 2015 Strategy is to be an ’Employer of Choice’ - which is fundamental to attracting and keeping the best talent right across the region. To make this happen, we have made a big investment in our CIS and Certified International Manager training programmes,” said Jeremy Caird, vice president of Human Resources, DHL Express Asia Pacific.

Prior to these ‘Best Employer Award’ wins, DHL Express has already received a number of prestigious awards in 2013 in employer best practices across Asia Pacific. Key achievements include ‘Best Companies to Work For®’ award for DHL Express Japan and the ‘Zhaopin.com Best Employer’ award in China, run in conjunction with Peking University.  

The Aon Hewitt Best Employers 2.0 study – Asia 2013 is conducted in nine countries across Asia. These include China, Hong Kong, India, Indonesia, Korea, Malaysia, Singapore, Taiwan and Thailand.

Aon Hewitt’s Best Employers study was first conducted in Asia in 2001. The 2013 study differentiates itself from previous runs and other offerings in the market by means of its professional, data-driven approach that collects data from three distinct sources: employees, HR and the CEO. In addition, an external, independent judging panel composed of reputable business, academic and media leaders is appointed to blindly deliberate and decide on each year’s list of Best Employers.