According to the MoU, Pharmacity will become a partner in the customer care network of Hanwha Life. Customers of Hanwha Life Vietnam will be able to access the benefits provided from this collaboration as well as experience policy owner services such as premium payments at the system of more than 500 drugstores of Pharmacity nationwide via payment service providers like Payoo, Momo, and VNPay. About 450 staff members and 44,000 agents of Hanwha Life will be the recipients of the incentives of Pharmacity.
|The MoU with Pharmacity also aims to realise Hanwha Life’s mission to build a comprehensive life solution for customers in Vietnam |
As a life insurance company pioneering co-operating with a leading healthcare partner, Im Dong Jun, CEO cum chairman of the Member Council of Hanwha Life Vietnam, said, “Healthcare is an essential part of our business, considering its nature. Particularly in the context of the pandemic, human health has become a great concern for most people and the whole society. With a hope to bring more benefits and healthcare services to customers to improve their quality of life, Hanwha Life Vietnam has tried to intensify its co-operation with reliable healthcare partners, including Pharmacity.”
“I believe that this mutual endeavour will create a more comprehensive healthcare service to the customers of both parties. Pharmacity’s customers will be able to access Hanwha Life’s financial protection solutions, whereas Hanwha Life’s customers, staff members, and agents will have access to medicines and better healthcare services from Pharmacity. To make this happen in a more customer-friendly environment, Hanwha Life and Pharmacity will continue to further collaborate to integrate its customer service platforms,” added Im Dong Jun.
Pharmacity’s representative added “With a network more than 500 pharmacies in big cities the northern, central and southern regions in big cities like Hanoi, Ho Chi Minh City, Binh Duong, Ba Ria-Vung Tau, Dong Nai, Can Tho, and Danang, together with professional, thoughtful pharmacists, we are confident that Pharmacity will bring the best services to customers.
|Pharmacity is one of the leading drugstore chains in Vietnam with a network of over more than 500 pharmacies |
As a life insurance company endeavouring to meet the ever-changing demands of customers, Hanwha Life is strengthening co-operation with its numerous partners in health, banking, and fintech, and with technology companies so that customers can experience Hanwha Life’s products in their daily life. Earlier, in December 2020, Hanwha Life signed a co-operation deal with Gene Solutions, a leading company in genetics in Vietnam.
With the motto of customer-centricity, Hanwha Life is boosting investment in improving customer experience. Along with the co-operation with many partners in many fields, the company is accelerating the digitisation of its sales network.
Recently, Hanwha Life Vietnam has launched the LIME mobile app to improve services for customers. In addition, the company has also developed many different tools to support its business system professionally and effectively in the digital technology environment concerning recruitment, policy management, and staff training, which are important for its business.
Despite the strong impact of the COVID-19 pandemic, Hanwha Life Vietnam maintained stable business and sustainable growth in 2020, with total premium revenue of nearly VND3.4 trillion ($147.83 million), up 20 per cent compared to 2019.
In 2021, Hanwha Life continues to strive to become the most reliable life insurance company and aims to bring optimal life solutions to customers. At present, Hanwha Life Vietnam has more than 170 customer service points, over 44,000 financial consultants, and 450 staff members serving more than 600,000 customers countrywide.