Local consumers are dissatisfied with the spectacularly cursory actions Starbucks Vietnam has adopted to protect customers from theft in Vietnam.
|Starbucks Vietnam is a little too nonchalant when it comes to customers property getting stolen |
A Facebook user named M.C. on June 30 shared his unhappy experience at a Starbucks store on Han Thuyen street (District 1, Ho Chi Minh City). Specifically, C. and his friends on June 28 visited the café. C left his Apple Watch in the boot then let the doorkeeper take care of his motorbike.
At the time, the doorkeeper asked C to give him the motorbike key to move the vehicle to another place for safety. Thinking that the rear boot was locked, he gave the key to the doorkeeper. However, upon returning home, C found the watch missing. He immediately checked the device’s location and found that its last signal was sent at 10.45pm from the Starbucks store.
C's disappointment came more from the attitude of the café's staff when he returned to the store. When reporting the loss of his watch, C was showed to the manager of the café and was asked for his phone number. Since then, however, no one has contacted him to notify him of any progress.
“All I was told by the manager was that 'customers' things are often stolen here'," C complained.
Indeed, C’s case was not the first at the Starbucks store, and this is not the first time the staff shows little interest in recovering stolen property. People whose things are stolen are not even allowed to check the store’s camera and had to file reports at the police themselves.
Another customer, Thien Kim lost her wallet in the same Starbucks store. She said her temporary residence card in Japan was inside the wallet and only two days remained before her trip to Japan. That is why she asked the manager and staff members to check the security footage camera but was refused.
“They told me I can report the theft to the police, but Starbucks cannot handle the case by checking the camera,” said Kim.
Regarding the case of C, the representative of Starbucks Vietnam said that as soon as receiving full information, Starbucks will take all the necessary steps to resolve the issue. Specifically, the store on Han Thuyen suggested customers to file a report with the police to get better support from local authorities.
The representative also asserted that the doorkeepers of Starbucks always remind customers to take all of their important posessions from the boots before handing them their parking tags.